Reference Guide to Frequently Asked Student Questions

Published by the Office of the Vice President for Academic Affairs and Provost

Topics Students Often Ask About
Advising/Majors	Registration	Transfer	Academic Standing
Grades	Transcripts	Financial	Getting Involved
Parking	All-Card	Career Preparation	Technology
Graduate Programs	Veterans	Health	Safety

If a student asks a question about ADVISING/MAJORS, such as...

What office do I contact to locate my advisor?
What office do I contact to change my major?
I'm undecided about my major, who can help me?
Should I add/drop a class?

ANSWER: Direct the student to contact their academic department or College Advising Center for advising assistance. If the student has not declared a major, refer the student to the Academic Advising Resource Center (AARC) at (859) 572-6900 or visit at Founders Hall Room 405A.

If a student asks a question about REGISTRATION, such as...

When does registration start for next semester?
MyNKU will not allow me to register, who can I contact for assistance?

ANSWER: Contact the Office of the Registrar at (859) 572-5556 or visit at Lucas Administrative Center Room 301.

I'm having problems/technical difficulties trying to register, who can help me?

ANSWER: Contact the Information Technology Solution Center (ITSC) at (859) 572-6911 or visit Steely Library 220.

If a student asks a question about TRANSFER, such as...

How can I find out which classes from other schools I attended will transfer to NKU?
How will transfer affect my GPA?

ANSWER: Contact the Office of Admissions at (859) 572-5220 or visit at Lucas Administrative Center Room 400.

If a student asks a question about ACADEMIC STANDING, such as...

What office do I contact about academic probation or suspension?

ANSWER: Refer the student to their academic department or College Advising Center. If the student has not declared a major, refer the student to the Academic Advising Resource Center (AARC) at (859) 572-6900 or visit at Founders Hall Room 405A.

If a student asks a question about GRADES, such as...

When will my grades be available?
How will I receive my grades?
How do I file a grade appeal?

ANSWER: Contact the Office of the Registrar at (859) 572-5556 or visit at Lucas Administrative Center Room 301.

If a student asks a question about TRANSCRIPTS, such as...

How do I get a copy of my transcript?

ANSWER: Contact the Office of the Registrar at (859) 572-5556 or visit at Lucas Administrative Center Room 301.

If a student asks a question about FINANCIAL issues, such as...

What office do I contact to find out how much my tuition is and when it is due?
Is a payment plan offered?

ANSWER: Contact the Bursar at (859) 572-5204 or visit at the Lucas Administrative Center, 2nd Floor.

What office can I talk to about emergency financial assistance?
I'm having problems with my financial aid forms. Who can I talk to?

ANSWER: Contact the Office of Student Financial Assistance at (859) 572-5143 or visit at the Lucas Administrative Center Room 416.

If a student asks a question about GETTING INVOLVED, such as...

What student organizations are available?

ANSWER: If related to the student's major, refer to the academic department. For all others, refer to Student Life at 859-572-6514 or visit at the Student Union 303.

How do I get involved in community service or volunteer activities?

ANSWER: Contact Student Life at (859) 572-6514 (Student Union 303) or the Scripps Howard Center for Civic Engagement at (859) 572-1448 (Founders' Hall, Room 536).

What intramural sports are offered?

ANSWER: Contact Campus Recreation at (859) 572-6570 or visit the Albright Health Center.

How do I find out about jobs on campus (student employment)?

ANSWER: Contact the Office of Student Financial Assistance at (859) 572-5143 or visit at the Lucas Administrative Center Room 416.

What office can I contact about study abroad opportunities?

ANSWER: Contact the Office of Education Abroad at (859) 572-6523 or visit at University Center 352.

What office can I talk to about co-ops?

ANSWER: Refer the student to the Career Development Center at (859) 572-5680 or visit at University Center 230.

If a student asks a question about PARKING, such as...

Where can I park?
What office can I contact about getting a parking permit?
I received a parking ticket. What office can I contact about this?

ANSWER: Contact Parking Services at (859) 572-5505 or visit the Parking Office located next to the parking garage across from the Bank of Kentucky Center.

If a student asks a question about ALL-CARD, such as...

Where can I get a student identification card?
I lost my All-Card, what do I do?

ANSWER: Contact the All-Card Office at (859) 572-6016 or visit at the Student Union 120.

If a student asks a question about CAREER PREPARATION, such as...

What office can I contact to get help with my resume?
Is there somewhere that will help me prepare for job interviews?

ANSWER: Refer to the student to the Career Development Center at (859) 572-5680 or visit at University Center 230.

If a student asks a question about TECHNOLOGY, such as...

What office do I contact with questions about my MyNKU account?
I forgot my password. What office can I contact?
I'm having difficulty with BlackBoard (or other software), what office can I contact for help?

Contact the Information Technology Solution Center (ITSC) at 859-572-6911 or visit Steely Library 220.

If a student asks a question about GRADUATE PROGRAMS, such as...

I'm considering pursuing a graduate degree. What office can I contact?

ANSWER: Contact graduate programs at (859) 572-1555 or visit at Lucas Administrative Center 302.

If a student asks a question about VETERANS, such as...

I'm a veteran. What office can I contact to find out what benefits are available?

ANSWER: Contact the Office of the Registrar at (859) 572-5556 or visit at Lucas Administrative Center Room 301.

If a student asks a question about HEALTH concerns, such as...

I'm feeling ill. Is there somewhere on campus I can go for help?
I'm feeling very stressed. Is there someone on campus I can talk to?

ANSWER: Contact Health, Counseling and Prevention Services at (859) 572-5650 or visit at University Center 300.

If a student has SAFETY concerns, such as...

I have a night class and am uncomfortable walking by myself. Are there services available?

ANSWER: Contact Public Safety at 859-572-5770.